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Independent Article
A Peek into Business in the Future
Child care service operators have for
time immemorial never had to use, mention or even
consider the World Wide Web. Times are certainly
changing however, as the Government’s new
Child Care Management System (CCMS) being
implemented nationwide begins to bring all approved
child care services online, to standardise and simplify
the administration of the Child Care Benefit (CCB)
system.

It won’t be long before services
permanently turn over to the CCMS page - but with
business and technology moving at break-neck speed,
perhaps its time we take the time to consider the
technologies with which they will conduct their business
in to the future.
One of the latest trends taking place
across every industry is the Software-as-a-Service
(SaaS) revolution.
This revolution is the gradual shift from
traditional PC installed softwares, to
web based applications, where software providers run the
application on their own remote hardware and provide
their clients with on-demand access to the application
through the web.
In other words, software providers host
the systems, maintain them, apply upgrades, and provide
support to the organisations that use their services.
All you do is log in via the internet.
Below is an evaluation of the driving elements of
business operations and how technologies businesses
adopt affect each of them.
|
Element |
Traditional Technologies |
Modern Technologies (SaaS) |
|
Deployment |
Require substantial amounts of
time spent trying to install or configure
hardware/software before a business can start to
get familiar with its new system.
Compatibility problems and
problems coexisting with other software will
usually arise. |
No installation involved. On-demand systems are
immediately ready for use via the internet.
Installing a web application
means typing a URL in the address bar then
entering a username and password. Access can be
acquired whether users are in the office, at
home or abroad.
|
|
Capital Expense vs. Operating
Expense |
Require substantial, up-front investments. The
advantage is the business will usually own the
licensed software and any hardware acquired.
Although there is a high risk of hardware or
technology becoming obsolete as operational
environments change.
|
Lower, monthly operational
expenditures. No capital purchase budgeting. No
computer infrastructure to be purchased or
maintained. Business never owns the software,
only the data. |
|
Ongoing Costs
|
Businesses must purchase computer hardware and
maintain it. Software must also be purchased
ususally through a 'per user', 'per concurrent
user’ or 'per server' license agreement, apply
upgrades, and maintain the system. IT staffing
is needed to perform these tasks.
|
On-demand pricing models make
predicting costs easy. Low monthly payments
align with a businesses operating expense budget
and is usually inclusive of all maintenance,
updates, data hosting, customer support and
online training. |
|
Level of Maintenance
|
Constant system configuration and
trouble shooting for application components
and/or web services is required. |
On-demand systems are managed by their providers
so that businesses do not have to be concerned
with maintaining or applying upgrades, patches,
or other features to their systems.
|
|
Time to Value
|
Initial start up costs, ongoing maintenance,
upgrade, support and staffing costs can become
substantial requiring a longer time to realise
returns on investment.
|
On-demand systems do not require
deployment of hardware or software for their
use. They generally realise a faster return on
investment. |
|
Risk Factor
|
Traditional softwares are
generally high risk because of the financial
investment required to set up and maintain them.
There is also a risk of users running different
versions, technology going obsolete or corrupted
data and interruptions to workflow or business
operations as a result of viruses.
|
Provide lower risk as they are generally pay as
you go solutions. Highest risk is as small as
your scheduled monthly payment. No contracts. No
capital investment. If the business climate
changes drastically, businesses can choose to
drop the solution, change to a new provider that
meets their new needs, or head in entirely
different direction without any significant
financial implications. However business
interruptions exist if internet service is not
available.
|

Whilst SaaS is representing a fundamental
shift in how software is acquired, implemented, used and
paid for, traditional softwares will still be around for
some time, but for how long? The truth is most Internet
users have already used SaaS without being aware of it –
including for example, internet banking, Yahoo, Hotmail
and/or Google.
That being said, businesses about to
embark into the era of the World Wide Web should
probably revisit their position in light of the business
elements we have mentioned above, and the rate at which
technology is moving.
This is the time businesses should be
making calculated assessments on how best to secure
their competitive edge whilst keep costs and resource
expenditure at bay, and maintaining a healthy balance
between business and technology.
For more information about a CCMS
registered child care management software visit
www.carecentralsolutions.com.au.

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